Frequently Asked Questions (FAQ)
1. Are your products authentic and quality-checked?
We are committed to offering high-quality luxury apparel and accessories. Every item is carefully inspected before shipment. During order processing, we provide quality-check photos to ensure transparency and customer confidence.
2. Where do you ship from?
Orders are processed and shipped through our trusted fulfillment partners. Shipping locations may vary depending on product availability and destination.
3. How long does order processing take?
Order processing typically takes 1–5 business days.
During this time, our team performs quality inspections and provides detailed product photos before shipping.
4. How long does shipping take?
Standard Shipping: Approximately 18–25 business days, depending on destination
Express Shipping: Faster delivery options may be available based on your location
If you would like express shipping, please contact us before or immediately after placing your order.
5. Do you offer international shipping?
Yes, we offer international shipping. Delivery times and shipping costs vary depending on the destination and shipping method selected.
6. Do I need to return an item to receive a refund?
In most cases, returns are not required.
If an item is damaged, incorrect, or does not meet expectations, we may issue a refund or replacement without requiring the product to be returned. Customers are encouraged to keep the item or donate it to someone in need.
This approach reflects our commitment to sustainability and social responsibility.
7. What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and clear photos of the issue. Our team will review your request and provide an appropriate resolution promptly.
8. What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment options available at checkout. All transactions are encrypted for your protection.
9. How do I choose the correct size?
Each product page includes a detailed size guide. If you need further assistance, feel free to contact us prior to placing your order.
10. How can I contact customer support?
You can reach our customer support team at:
📧 Contact Us
We aim to respond to all inquiries within 24–48 business hours.
